Cashier and Banker

4 weeks ago

Pickering, Ontario, Canada Great Canadian Entertainment Full time
Job Title: Cage and Coin Cashier

We are seeking a highly skilled and detail-oriented Cage and Coin Cashier to join our team at the Pickering Casino Resort/Casino Ajax. As a key member of our gaming operations team, you will be responsible for providing exceptional guest service while accurately managing the care, control, transfer, and balancing of financial assets.

Key Responsibilities:
  • Provide friendly, courteous, and efficient service to guests by handling financial transactions with the utmost skill and integrity.
  • Accurately process guest transactions for cash, chips, or vouchers.
  • Comply with all AGCO, FINTRAC, and Anti Money Laundering policies as well as GCGC Service Operating Procedures.
  • Identify and detect any counterfeit bills and/or gaming vouchers.
  • Redeem foreign currencies for CAD funds or gaming vouchers/chips using accurate exchange rates.
  • Fulfill and balance Customer Ticket Redemption units.
  • Reconcile and fill departmental transfers, cash floats, and prepare bank deposits.
  • Accurately perform counting procedures to ensure your shift has balanced.
  • Effectively resolve all guest complaints and comments regarding transactions or concerns and work collaboratively with the Cage & Coin Manager and Supervisors to ensure a smooth and efficient guest experience.
Requirements:
  • Completion of a secondary school diploma.
  • 1+ years of experience in customer service and handling cash (preferably large volumes).
  • Strong knowledge of cash, foreign currency, and other settlement types.
  • Working knowledge of computer software and ability to learn new software and systems.
  • Strong mathematical aptitude, ability to work within a confined space, and have good hand-eye coordination.
  • Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, shift work environment.
  • Excellent communication, multi-tasking, organizational, teamwork, and analytical skills.
  • The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

We are looking for a motivated and detail-oriented individual who is ready to embark on a new adventure with our team. If you are a team player with excellent communication skills and a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity.

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