Branch Manager

1 week ago

Mississauga, Ontario, Canada Canadian Imperial Bank of Commerce Full time
Job Summary

We are seeking a highly skilled and experienced Branch Manager to join our team at the Canadian Imperial Bank of Commerce. As a Branch Manager, you will be responsible for leading a team of administrators and ensuring the smooth operation of our branch.

Key Responsibilities
  • People Management
    • Create and foster a positive work environment to deliver high levels of performance and employee engagement.
    • Lead and coach the Branch Administrators and support team members.
    • Partner with Talent Acquisition and HR to source, hire and onboard high potential employees.
    • Work with employees to understand their capabilities and skills, and provide regular coaching to help them develop.
    • Provide fair and accurate formal and informal feedback. Identify and remove obstacles to performance. Explain how performance expectations align with business priorities.
    • Work with HR on performance management issues and ensure timely follow through.
    • Motivate, recognize and appreciate employees through informal and formal recognition programs.
    • Empower employees by referring them to the resources and tools available to address client inquiries.
    • Act as a champion of CIBC's vision and values and ensure employee adherence.
  • HR Management
    • Support, mediate and resolve branch issues, conflicts and concerns. Escalate and partner with HR on employee issues and concerns as required.
    • In partnership with WG Staffing, manage branch staffing levels. Ensure appropriate approvals are obtained for new hires and staff changes.
    • Monitor workloads and schedules, and align support according to Branch and client requirements.
    • Support and coordinate hiring and onboarding of all staff.
    • Provide counsel and guidance to staff on HR and Operational issues and questions.
  • Branch Operations
    • Create a culture of operational excellence.
    • Ensure the branch is managed efficiently and effectively, and implement Branch and Corporate initiatives.
    • Identify opportunities for increased efficiency; monitor and control branch budget and expenses to ensure profitability.
    • As the point person on premises, liaise with various stakeholders to resolve premises and real estate issues.
    • Address operational issues that arise quickly; escalate as necessary and communicate to staff accordingly.
    • Support the implementation of new technology systems and upgrades.
    • Provide product knowledge and technical training to all staff on technology upgrades and enhancements.
  • Governance and Controls
    • Minimize risk by ensuring that employees adhere to established workplace policies, practices and procedures.
    • Ensure provision of a safe work environment in which to work by following CIBC policies and procedures.
    • Champion and monitor participation in corporate mandatory e-learning.
  • Client Experience and Satisfaction
    • Role model how to address and quickly resolve complaints to ensure a positive client experience.
    • Support resolution of client complaints.
  • CROSS-FUNCTIONAL RELATIONSHIPS:
    • This job also interacts on a regular basis with other internal business partners, e.g. Human Resources, Property Management, Technical Support, Registrations, and Research.
    • This job interacts on a regular basis with external groups, e.g. other brokerage firms, mutual fund management companies, banks and trust companies, clients and their lawyers and accountants as required.
  • COMPLIANCE REQUIREMENTS/RESPONSIBILITIES
    • As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.
    • As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.
  • AUTHORITIES/DECISION RIGHTS
    • As manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, deliver performance management up to and including termination and determine the appropriate level of compensation for employees.
    • Authority to conduct operations audits.
    • Authority to communicate, implement and support new policies, procedures and products.

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