Banquet and In-Room Dining Server

2 months ago

Richmond, British Columbia, Canada Shangri-La Full time

About the Role:

Shangri-La Vancouver is seeking a highly skilled and experienced Banquet and In-Room Dining Server to join our team. As a Banquet and In-Room Dining Server, you will be responsible for providing exceptional service to our guests in a fast-paced and dynamic environment.

Key Responsibilities:

  • Review and understand BEO or Event Plan at the beginning of each shift to ensure banquet rooms are set as per the customer request.
  • Read and execute specifications listed on the Banquet Event Orders, paying close attention to special needs/requests.
  • Attend all pre-shift meetings to ensure events are on time as per the banquet event course.
  • Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
  • Maintaining proper standards of service to ensure a positive dining experience: delivering items, fulfilling guest needs, removing courses, replenishing utensils, refilling glasses.
  • Have a good understanding and be able to communicate products and services to guests, when required.
  • Deliver and serve welcome drinks, food, meals, condiments and accompaniments etc.
  • Prepare tables, action stations, buffets, service carts, dessert table/carts.
  • Replenish buffet items to ensure consistency and freshness in presentation.
  • Performing basic cleaning tasks as needed or directed by supervisor.
  • Monitor tableware to ensure it is presentable to guests.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
  • Attend tables by removing and separating tableware, plate ware, glassware, and flatware.
  • Communicate any areas of need, problems, and concerns from guest to Banquet Captain/Banquet Manager.
  • If no upcoming events, please have rooms in a readiness position for any possible site inspections.
  • Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
  • Set up/tear down function rooms in accordance with BEO requirements, setting tables, chairs, dancefloor, stations.
  • Ensure that meeting rooms are re-set for next event, if required.
  • Undertake other ad hoc related responsibilities, as required.

Requirements:

  • Previous service knowledge and training is required.
  • Minimum 2 years work experience in banquets, room service, restaurant service is preferred.
  • Flexible availability - required to work days, nights, weekends, and/or holidays, as required.
  • Current Serving it Right and Food Safe Level 1 certification.

Compensation: $20.36/hour plus gratuities

About Shangri-La Vancouver:

Shangri-La Vancouver is a luxury hotel located in the heart of Vancouver, offering a unique blend of Asian-inspired design and modern amenities. Our team is dedicated to providing exceptional service and creating memorable experiences for our guests.

Benefits:

  • Adventure to 100+ Shangri-La Hotels and Resorts with Complimentary Room Nights and other Travel perks
  • Experience our renowned food & beverage with a special Colleague Discount
  • Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
  • Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs
  • Indulge in specialty pricing on luxurious pillowtop beds and Linens through our partner programs.
  • Connect your event leads or employee referrals and earn a special Colleague bonus
  • Connect with your fellow Colleagues in recognition events throughout the year, celebrating as a team.
  • Pursue your own ongoing development through courses and learning workshops as part of the Shangri-La Academy.
  • Pursue your own ongoing development through our education reimbursement program
  • Secure your vehicle conveniently with access to heavily discounted monthly paid parking
  • Eligible Colleagues receive a 25% discount on their monthly transit pass
  • Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental and vision care benefits.
  • Eligible Colleagues can build retirement savings with employer support contributions.

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