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Restaurant Team Lead

2 months ago

Cochrane District, Canada A&W Restaurant Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at A&W Restaurant. As an Assistant Restaurant Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated staff.

Key Responsibilities
  • Service Development
    • Determine the type of services to be offered and implement operational procedures to meet customer needs.
  • Financial Management
    • Balance cash and complete balance sheets, cash reports, and related forms to ensure accurate financial records.
  • Performance Management
    • Conduct performance reviews to evaluate staff performance and provide constructive feedback.
  • Inventory Management
    • Organize and maintain inventory to ensure efficient stock levels and minimize waste.
  • Health and Safety
    • Ensure health and safety regulations are followed to maintain a safe working environment.
  • Supply Chain Management
    • Negotiate arrangements with suppliers for food and other supplies to secure the best deals.
  • Marketing and Customer Service
    • Participate in marketing plans and implementation to promote the restaurant and attract new customers.
    • Address customers' complaints or concerns in a professional and courteous manner.
    • Provide exceptional customer service to ensure customer satisfaction.
  • Operational Management
    • Plan, organize, direct, control, and evaluate daily operations to ensure efficient and effective restaurant management.
    Supervision
    • Supervise a team of 1 to 2 people, or 3-4 people, depending on the restaurant's needs.
    • Work Term: Permanent
    • Work Language: English
    • Hours: 40 hours per week