Front Desk Representative

5 days ago


Canmore, Canada Banff Caribou Properties Ltd. Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Representative to join our team at Banff Caribou Properties Ltd. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Services: Greet and register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Reservations: Process room reservations, cancellations, and changes, and maintain accurate records of room assignments and vacancies.
  • Front Desk Operations: Balance cash, complete balance sheets, and process guest departures, including calculating charges and receiving payments.
  • Customer Service: Respond to guest inquiries, resolve complaints, and provide general information about points of interest in the area.
  • Administrative Tasks: Perform light housekeeping and cleaning duties, and assist with clerical tasks such as faxing, filing, and photocopying.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: Will train.
  • Work Setting: Hotel, motel, resort.
  • Physical Capabilities: Standing for extended periods, attention to detail, and ability to work under pressure.
  • Personal Suitability: Client focus, efficient interpersonal skills, excellent oral communication, flexibility, reliability, and team player.
Benefits
  • Health Benefits: Dental plan and health care plan.
  • Other Benefits: Other benefits.
  • Work Schedule: 30 to 40 hours per week.
  • Language: English.


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