Food & Beverage Manager - Kindersley

3 months ago

Kindersley, Canada Nova Hotels Full time

We are looking for a full time Food and Beverage Manager to add to our team.

**Primary Functions**

Reporting to the General Manager and Corporate Food and Beverage Manager, the Food and Beverage Manager is a food service professional overseeing each aspect of the banquet/catering function from setup through service to the tear down and cleanup. They supervise staff while liaising with the host to ensure guest satisfaction and will handle the immediate complaints/concerns of the customers. This position requires excellent customer service and the ability to work under pressure, enabling you to provide genuine hospitality to our guests by delivering quality food and beverages in an efficient and consistent manner, while maintaining a positive and cooperative attitude and a SMILE.

The Food and Beverage Manager is required to maintain a flexible schedule and be available to work shift work including evenings, weekends, and holidays.

**Responsibilities and Essential Duties, including but not limited to**:

- Follows all established and future Food & Beverage Standard Operating Procedures
- Knowledgeable about the function and the menu being offered by attending weekly F&B meetings
- Assists with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
- Promoting a "No Problem Service" environment
- Stays in constant contact with the host to ensure everything runs seamlessly
- Supervises service throughout the function to ensure quality service and product quality
- Is energetic and enthusiastic; enjoys customer service and working with the public
- Will be required to physically work the floor at events, pinch hitting as a server or bartender
- Perform well under pressure in a fast paced and sometimes challenging environment
- Maintains effective communications with other hotel departments to relate clients’ needs/requirements
- Conducts site inspections for prospective clients, when necessary
- Checks quality and delivery of catering services prior to their release
- Trains and coaches the associates on all service standards and ensures 100% compliance
- Actively promotes an environment conducive to high quality customer service and employee relations by being a positive leadership example.
- Ensures cleanliness of all outlet areas and holds associates accountable to the assigned daily task lists. Signs off daily lists upon completion.
- Communicates buffet menu, specials, promotions, etc. to associates.
- Interacts daily with guests during the peak periods to ensure their satisfaction within the outlet.
- Deals with customer concerns and listens to their feedback to improve service.
- Advises kitchen of food quality/presentation concerns.
- Avoids overtime when possible by effective shift management.
- Encourages up-selling of all products through coaching and sets up daily up-sell targets
- Executes promotions and up-selling strategies with F&B team.
- Conducts inventories for liquor & supplies; maintains optimum stock levels to meet demands.
- Ensures all associates comply with the hotel uniform and grooming standards.
- Provides feedback to General Manager on associate performance and makes recommendations for progressive discipline as required, to ensure associate concerns are dealt with in a timely and immediate fashion.
- Document any discrepancies or violations of Nova Standards and Policies
- Understands and follows the Health & Safety policies and security requirements.
- Ensure maintenance of safety and sanitation standards and policies.
- Assist with ongoing promotions and events
- Assists with training new team members by CLEARLY outlining expectations & effective training with our Nova Standards.
- Ensures regular training is conducted with associates for new promotions, menus, etc.
- Interviews for new team members.
- Ensures ALL team members are trained on fire safety plan and the procedures within.
- Assists in the execution of sales and marketing initiatives.
- Responsible for scheduling, payroll, disciplinary actions, training and mentoring for staff
- Coaches and trains the associates on the hotel standards/key deliverables and approved methods of service and cleanliness.
- Ensures customer concerns are addressed in a timely and professional manner
- Access and input information into POS.
- Communicates with the Lounge and Restaurant and assists when required
- Oversees the Restaurant and Lounge in the absence of other Supervisors
- Adheres to all Nova Hotels standards, including Hygiene, Health and Safety, and Guest Interactions.
- Other projects/duties as assigned.

**Education and Salary**:

- Must be able to legally work in Canada
- Must speak fluent English
- Valid ProServe Certification
- Previous Food & Beverage serving experience needed
- Supervisory experience an asset
- No formal education required

**Job Specifications and Skills**

:
To perform this job succ

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