Technical Support Specialist

2 weeks ago


Brooks, Canada Skycruise Tech Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Skycruise Tech. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers and ensuring their technical issues are resolved efficiently.

Key Responsibilities
  • Technical Support: Provide troubleshooting assistance to customers experiencing computer issues, including hardware and software problems.
  • Problem-Solving: Research and implement solutions using technical manuals and guides to resolve complex technical issues.
  • Customer Communication: Offer advice and training to customers on resolving technical difficulties, ensuring they have the necessary skills to use our products effectively.
  • Documentation: Maintain a log of problems and solutions for future reference, ensuring that our team has access to accurate and up-to-date information.
  • Equipment Setup: Setup and install equipment for employee use, ensuring that our team has the necessary tools to perform their jobs efficiently.
  • System Support: Respond to business systems, network, and Internet support requests, ensuring that our systems are running smoothly and efficiently.
Requirements
  • Technical Skills: Accurate and detail-oriented, with a strong understanding of computer hardware and software.
  • Communication Skills: Client-focused with efficient interpersonal skills, able to communicate complex technical information to customers in a clear and concise manner.
  • Problem-Solving Skills: Ability to work in a fast-paced environment under pressure, with a strong ability to analyze complex technical issues and implement effective solutions.
  • Teamwork: Organized and a strong team player, able to work collaboratively with our technical support team to resolve complex technical issues.
Diversity & Inclusion Support
  • Provide awareness training to create a welcoming environment for persons with disabilities, youth, veterans, Indigenous people, and visible minorities.
Job Details
  • Job Type: Permanent
  • Language: English
  • Hours: 40 hours per week


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