Technical Support Specialist

1 week ago

Brooks, Canada Skycruise Tech Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Skycruise Tech. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers and ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities
  • Technical Support: Respond to customer inquiries and resolve technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Analyze and troubleshoot complex technical problems, and implement solutions to prevent future occurrences.
  • Training and Development: Provide training and guidance to customers on the use of our products and services, and stay up-to-date with the latest technical developments.
  • Documentation and Reporting: Maintain accurate records of customer interactions, technical issues, and resolutions, and provide regular reports to management.
  • Collaboration and Communication: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer support and experience.
Requirements
  • Education: College or CEGEP diploma in a related field, such as computer science, information technology, or a related field.
  • Experience: 1-2 years of experience in a technical support role, preferably in a fast-paced environment.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a team environment and adapt to changing priorities.
  • Language: Fluency in English, with the ability to communicate effectively with customers and colleagues.
Work Environment

As a Technical Support Specialist at Skycruise Tech, you will work in a fast-paced environment with a dynamic team of professionals. You will be required to work under pressure, think critically, and prioritize tasks effectively to meet customer needs.

Personal Qualities
  • Accuracy: High level of accuracy and attention to detail in all aspects of the job.
  • Client Focus: Strong customer service skills, with the ability to build rapport with customers and provide personalized support.
  • Efficient Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Initiative: Proactive approach to problem-solving, with the ability to take initiative and make decisions in a fast-paced environment.
  • Judgement: Strong analytical and problem-solving skills, with the ability to make sound judgements and decisions.
  • Organized: High level of organization and time management skills, with the ability to prioritize tasks effectively and meet deadlines.
  • Team Player: Strong team player with the ability to work collaboratively with colleagues to achieve common goals.
Support for Diversity and Inclusion

At Skycruise Tech, we are committed to creating a welcoming and inclusive work environment for all employees, including those with disabilities, youth, veterans, and Indigenous peoples. We provide awareness training and cultural competency training to ensure that all employees feel valued and respected.

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