Facilities Operations Coordinator

2 months ago

Langley, Canada BGIS Full time

About BGIS

At BGIS, we are a leading provider of customized facility management and real estate services. Our team of over 6,500 professionals globally focuses on enabling innovation through the services we deliver, while actively seeking new opportunities to drive innovation for our clients' businesses.

Job Summary

The Operations Coordinator is a key role responsible for operations coordination, service delivery management, and client relationship management to ensure smooth daily operations. This position requires a high degree of client service orientation, safety mindset, and continuous improvement.

Key Responsibilities

  • Assist in ensuring facility uptime objectives are met, ensuring the continued safe and reliable operations of the portfolio of facilities managed.
  • Create and implement annual facility management plans, collaborating with relevant stakeholders and overseeing the implementation of facility-related operations.
  • Oversee maintenance and repair activities, ensuring work is completed on time, safely, and meets quality requirements.
  • Ensure all relevant documentation is captured within service maintenance databases.
  • Collaborate with stakeholders to evaluate capital assets, making recommendations for maintenance, repair, and replacement.
  • Continuously seek ways to gain greater efficiencies through best practices, sustainable practices, and improvement initiatives.
  • Collaborate with stakeholders to optimize assigned portfolio and create value for the client.

Service Delivery Management

  • Meet client obligations under the Facility Maintenance and Services Agreement (FMSA) in a P3 environment.
  • Resolve problems and maintain open communication with the client, providing regular written and oral reports to ensure satisfaction.
  • Recommend solutions and implement appropriate actions for issues.
  • Monitor service delivery performance against established metrics/key performance indicators.

CMMS Work Order System Management

  • Direct new event traffic for response and completion, assigning work orders and ensuring completion.
  • Confirm data is correct and make amendments or request amendments through the Client.

Health, Safety, Environment & Security

  • Collaborate with the Environmental, Health, Safety, and Security Team to administer vendor safety-related accreditation, training, and qualification.
  • Organize and facilitate health and safety-related meetings with vendors to ensure ongoing safety compliance.
  • Monitor and ensure the safe delivery of all work performed within assigned portfolios.

Client Relationship Management

  • Develop and maintain effective relationships with clients, ensuring ongoing client satisfaction.
  • Act as the focal point of escalation for issues pertaining to facilities managed.

Project Management

  • Develop and execute project plans and related estimated costs and budget for assigned portfolio.
  • Oversee project delivery.
  • Liaise with stakeholders to ensure projects are delivered with minimum disruptions to facilities and all relevant data are received and updated into the database.

Regulatory Compliance

  • Ensure all regulatory compliance requirements have been performed and all related documentation is created and maintained.

Procurement

  • Ensure the availability of an adequate inventory of tools and other supplies to operate the facilities.

Requirements

  • Solid facility operations and maintenance management abilities.
  • Proficiency with facility equipment and building systems.
  • Service delivery management abilities.
  • Developed communication, influence, persuasion, and negotiation skills.
  • Solid client relationship management abilities.
  • Solid people leadership skills.
  • Solid vendor management abilities.
  • High degree of client service orientation and sense of urgency.
  • Solid project management abilities.
  • Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible.
  • Thorough knowledge of health and safety requirements.
  • Possesses a continuous improvement and quality mindset.

Preferred Qualifications

  • Any of the below credentials are an asset but not required.
  • Certified Facility Manager through International Facility Management Association (IFMA).
  • Certified Property Manager through Institute of Real Estate Management.
  • Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI).
  • Real Property Administrator through Building Owners and Managers Institute (BOMI).

About BGIS

At BGIS, we believe that diversity and inclusion is a key business driver, and we are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success.

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us. If you require accommodation during the recruitment process, please contact us at. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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