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Senior Solutions Consultant
2 months ago
Zendesk is seeking a highly skilled Senior Solutions Consultant to join our team. As a key member of our sales team, you will be responsible for driving customer happiness by delivering technical information and solutions to our customers.
Key Responsibilities:- Develop and maintain strong relationships with customers to understand their technical needs and provide tailored solutions.
- Collaborate with sales, marketing, and product teams to ensure seamless delivery of technical information and solutions.
- Take ownership of the prime technical relationship with customers to drive customer happiness and satisfaction.
- Proactively manage and deliver technical information to customers through various channels, including onsite, online, and virtual meetings.
- 5+ years of experience in Mid Market/Enterprise software selling.
- Excellent interpersonal, communication, persuasion, presentation, and writing skills.
- Experience mapping RFI/RFP requirements to software solutions.
- Knowledge in web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
- Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
- Outstanding solution scoping abilities, using existing solutions and influencing new product development.
- Obvious passion and focus on developing interpersonal relationships.
- Bachelor's degree or equivalent experience is a must; graduate degree is a plus.
- Must be willing to travel.
- Contact Center Experience.
- Specific vertical industry expertise (e.g. Retail, Financial Services).
- Previous consulting experience implementing enterprise class software solutions.
- In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, workforce engagement management.
- Experience developing or selling Artificial Intelligence solutions.
The US annualized OTE (On Target Earnings) range for this position is $138,000.00-$206,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
