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Care Coordinator
2 months ago
Clinic Operations Role
The Care Coordinator is a key member of the clinic team, responsible for providing exceptional administrative support and ensuring seamless patient experiences. This role involves fostering strong relationships with patients, staff, funders, and referral sources through efficient and professional service.
Primary Responsibilities
- Provide exceptional customer service, answering patient inquiries and addressing concerns in a timely and professional manner.
- Coordinate patient intake, including data entry, scheduling, and medical record maintenance.
- Assist patients with completing paperwork and ensure accurate information is recorded.
- Coordinate scheduling and maintain patient records, ensuring timely and efficient communication.
- Collect payments and process invoices, ensuring accurate and timely financial transactions.
- Track funding streams and ensure approval, maintaining accurate records and reports.
- Complete data entry and billing tasks, ensuring accuracy and efficiency.
- Coordinate courier packages and process incoming and outgoing mail, email, and faxes.
- Provide administrative support to the Clinic Director and Care Coordinator Manager.
Qualifications & Core Competencies
- High School Diploma, G.E.D., or equivalent.
- Excellent customer service skills and telephone etiquette.
- High degree of organizational skills and ability to prioritize and multi-task.
- Excellent communication (verbal/written) and interpersonal skills.
- Strong computer and data entry skills.
- Flexible and adaptable to change.
- Experience in a healthcare or administrative setting an asset.
Accommodations
Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
