Hydro One Ombudsman Office Research and Policy Support Specialist

3 weeks ago


Toronto, Ontario, Canada Hydro One Networks Inc Full time

Job Summary

We are seeking a highly skilled Research and Policy Support Specialist to join our team at the Hydro One Ombudsman Office. As a key member of our team, you will provide research and policy support to the Office, working closely with the Ombudsman and other stakeholders to promote fairness, equity, and accountability at Hydro One.

Main Responsibilities

  • Conduct qualitative and quantitative analysis of organizational complaint data to identify key trends and areas for improvement.
  • Support the development and implementation of internal policies and procedures related to the Ombudsman Office's mandate.
  • Assist in the creation and delivery of reports, briefing notes, and presentations for internal and external stakeholders.
  • Monitor and interpret legislative developments and industry trends to inform policy and research initiatives.
  • Provide research and policy support to the Ombudsman and other stakeholders, documenting findings and recommendations.

Key Qualifications

  • Advanced knowledge of qualitative and quantitative research methods, including data analysis and statistical techniques.
  • Expertise in using data analysis functions in Microsoft Excel, including pivot tables, vlookup, and complex nested formulas.
  • Strong analytical and interpretation skills, with the ability to effectively communicate findings and recommendations to stakeholders.
  • Excellent writing and communication skills, with the ability to prepare engaging presentations and reports.
  • Post-secondary education in a professional discipline related to the job function or an equivalent combination of education and experience.

About the Hydro One Ombudsman Office

The Hydro One Ombudsman Office is an independent office of last resort that handles unresolved complaints about Hydro One's services. Reporting directly to the Hydro One Board of Directors, the Office is led by the Ombudsman and works to promote fairness, equity, and accountability at Hydro One.



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