Guest Service Assistant Manager

4 weeks ago

Winnipeg, Manitoba, Canada Canad Inns Destination Centre Club Regent Casino Hotel Full time
Job Title: Guest Service Assistant Manager

We are seeking a highly skilled and experienced Guest Service Assistant Manager to join our team at Canad Inns Destination Centre Club Regent Casino Hotel.

About the Role:

The Guest Service Assistant Manager will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of productivity and performance standards.

Key Responsibilities:
  • Ensure all guest details and services are completed accurately and efficiently.
  • Assist in training and equipping staff with the necessary tools and equipment to perform their jobs effectively.
  • Oversee the functions of other Guest Services supervisors and staff, providing guidance and support as needed.
  • Assist in monitoring and controlling the Guest Services budget.
  • Resolve daily operational problems through consistent monitoring of Guest Services.
  • Maintain and coordinate switchboard tasks and procedures.
Requirements:
  • Experience as a Front Office/Guest Services Supervisor in a hotel environment is preferred.
  • Previous experience with Maestro would be considered an asset.
  • Proficient in Microsoft Office Suite (Word and Excel) within a Microsoft Windows environment.
  • Strong oral and written communication skills.
  • Exceptional organizational skills and ability.
  • Customer Service Excellence.
What We Offer:
  • Group insurance
  • Strong personal as well as professional development.
  • Continued education assistance, "Scholarships".
  • Employee Canadvantage Rewards Program.
  • Employee Discounts, including meals, room rates, and more
  • Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more
  • Wellness Benefits.
  • Career Growth Opportunities.

We are an equal opportunities employer and welcome applications from diverse candidates. Requests for reasonable accommodations will be reviewed on an individual basis, while keeping in line with Canad Inns standards.

Thank you for your interest in a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.

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