Multilingual Guest Services Ambassador

4 weeks ago


Winnipeg, Manitoba, Canada Creative Manitoba Full time

Job Summary

The Bilingual Guest Services Interpreter is a key member of our team, responsible for providing exceptional customer service to all museum visitors and guests in both official languages. This role focuses on ensuring a positive experience for all guests, while also providing support to other guest services staff and leadership to a team of volunteers.

Key Responsibilities

  • Ensuring the safety and security of all museum guests, visitors, staff, and volunteers, and museum components and property
  • Maintaining operational standards in the museum and galleries
  • Providing customer service and assistance to all guests and visitors
  • Implementing all procedures in regard to the museum's rental programs and ensuring that all renters are welcomed and accommodated as well as possible throughout their experience
  • Providing supervision and leadership to museum staff and volunteers

Requirements

  • Completion of High School
  • Experience in a customer service role
  • Experience working with children and families
  • Ability to work in both official languages
  • Ability to effectively communicate in an enthusiastic and engaging manner with children and adults in a non-traditional educational environment
  • Leadership skills
  • Strong numeracy skills
  • Strong problem-solving skills
  • Ability to work in a fast-paced environment
  • Ability to stand for extended periods of time
  • Must be able to lift at least 50 lbs.
  • Must be able to clear snow with a shovel and/or snowblower as necessary during the winter months

Working Conditions

  • Acceptable results on a Police Vulnerable Sector Check (PVSC) and Child Abuse Registry Check


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