Guest Service Assistant Manager

4 weeks ago

Winnipeg, Manitoba, Canada Canad Inns Destination Centre Club Regent Casino Hotel Full time
Job Title: Guest Service Assistant Manager

We are seeking a highly skilled and experienced Guest Service Assistant Manager to join our team at Canad Inns Destination Centre Club Regent Casino Hotel. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.

Key Responsibilities:
  • Ensure all details and services for reservations and check-ins/check-outs are completed and executed based on company standards and client requests;
  • Assist in ensuring all staff are properly trained and have the tools and equipment needed to effectively carry out their jobs;
  • Oversee the functions of other Guest Services supervisors and staff and assist or lead when required; communicate objectives and ensure assigned work is completed accurately and thoroughly;
  • Assist management in monitoring and controlling the Guest Services budget;
  • Resolve daily operational problems through consistent monitoring of Guest Services;
  • Maintain and coordinate switchboard tasks and procedures.
Requirements:
  • Experience as a Front Office/Guest Services Supervisor in a hotel environment is preferred;
  • Previous experience with Maestro would be considered an asset;
  • Proficient in Microsoft Office Suite (Word and Excel) within a Microsoft Windows environment;
  • Strong oral and written communication skills;
  • Exceptional organizational skills and ability;
  • Customer Service Excellence.
What We Offer:
  • Group insurance;
  • Strong personal as well as professional development;
  • Continued education assistance;
  • Employee Canadvantage Rewards Program;
  • Employee Discounts, including meals, room rates, and more;
  • Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more;
  • Wellness Benefits;
  • Career Growth Opportunities.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.

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