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Senior Manager, IT Service Management

2 months ago

Montreal, Quebec, Canada CAE Full time
Job Title: Senior Manager, ITSM

CAE is seeking a highly motivated Senior Manager, IT Service Management to lead the development and implementation of IT service management processes across the organization.

Key Responsibilities:
  • Lead a team of technologists and leaders in IT service management, process engineering, and service transformation.
  • Develop and implement IT service management strategies and roadmaps to ensure operational excellence and continuous improvement.
  • Drive the adoption of IT service management best practices and ensure compliance with ITIL framework.
  • Establish and execute a framework for measuring and reporting relevant operational KPIs in support of business objectives.
  • Collaborate with cross-functional teams to cultivate strong working relationships and drive service improvement efforts.
Requirements:
  • Bachelor's or Master's degree in Computer Science or related field, or equivalent combination of experience, training, and/or education.
  • 5+ years of experience in IT service management and/or information technology.
  • Expert knowledge of ITIL framework and managing transformation and ongoing operations of service management processes.
  • Experience driving the adoption of IT service management best practices.
  • Working knowledge of ServiceNow and change management methodology.
What We Offer:
  • An environment where your initiatives will be recognized and valued.
  • The opportunity to travel internationally.
  • The opportunity to work on a variety of projects on a multidisciplinary team.
  • The opportunity to represent the organization at external conventions and conferences.
  • Flexible schedules.
  • Attractive employee benefits.