Senior Manager, IT Service Management

4 weeks ago


Montreal, Quebec, Canada CAE Full time
Job Title: Senior Manager, ITSM

CAE is seeking a highly motivated Senior Manager, IT Service Management to lead the development and implementation of IT service management processes across the organization.

Key Responsibilities:
  • Lead a team of technologists and leaders in IT service management
  • Develop and implement IT service management strategies and roadmaps
  • Drive the adoption of IT service management best practices
  • Establish and execute a framework for measuring and reporting operational KPIs
  • Collaborate with cross-functional teams to drive service improvement efforts
Requirements:
  • Bachelor's or Master's degree in Computer Science or related field
  • Minimum 5 years of relevant experience in IT service management
  • Experience driving the adoption of IT service management best practices
  • Expert knowledge of ITIL framework
  • Working knowledge of ServiceNow
What We Offer:
  • A dynamic and collaborative work environment
  • The opportunity to work on a variety of projects
  • Flexible schedules and occasional remote work
  • Attractive employee benefits

CAE is an equal opportunities employer and welcomes applications from diverse candidates.



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