Customer Service Representative

2 weeks ago

Waterloo, Ontario, Canada Centurion Asset Management Inc Full time
About Us

Centurion Asset Management Inc. is a leading player in the Investment and Property Management industries, providing quality investments and housing for its clients. Our experienced team of over 350 employees is a key component of our success since 2003.

Our Mission

We strive to be a reputable, multi-disciplinary alternative asset manager, capitalizing on opportunities in new and interesting investment strategies that meet our mission to investors. We embrace change, experimentation, innovation, and learning from failure to drive our success and stay ahead of our competitors.

Our Values

Our core values are summarized by the acronym RISE: Respect for our investors, residents, coworkers, partners, and communities; Integrity in everything we do, demonstrating sincerity, honesty, and a commitment to doing it right; Simplicity free of pretension and hassle, full of value and common sense; and Excellence in offering our clients and partners exceptional products and services quality, as well as providing our employees with an excellent workplace.

Why Work with Us

We provide an inclusive environment where all employees are valued and supported. We offer numerous employee perks, including competitive total rewards packages, comprehensive benefits, flexible work schedules, vacation policies, and opportunities for growth and development.

Job Summary

The Customer Service Representative is responsible for the professional administration and leasing of a Centurion Property Associates Inc. managed student housing community. This role involves assisting current and prospective residents, showing available units, and securing leases to achieve optimum value for Centurion Property Associates Inc.

Key Responsibilities
  • Develop and foster positive relationships with internal and external stakeholders.
  • Proactively resolve current and prospective resident inquiries in a timely manner.
  • Handle all current and prospective resident inquiries, feedback, complaints, or concerns, and escalate any issues to the Assistant General Manager or General Manager.
  • Ensure a high level of resident satisfaction through constant and consistent attention to Centurion's Vision, Mission, and Values.
  • Assist with organizing, marketing, and hosting of student events, including Open Houses, Resident events, etc.
  • Assist with move-ins and move-outs, conducting suite inspections with residents as required.
  • Maintain an orderly desk area and complete general clerical duties, including photocopying, scanning, and faxing documents.
Requirements
  • A passion for excellence in customer service delivery.
  • Exceptional oral and written communication skills.
  • Excellent organizational skills with a strong ability to multi-task.
  • Highly motivated.
  • Excellent interpersonal skills.
  • Knowledge of other languages an asset.
  • Detail-oriented; able to resolve problems using facts, sound reasoning, and common sense.
  • Forward thinking with an ability to develop creative strategic solutions to issues.
  • Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner.

Centurion Asset Management Inc. is an inclusive and equal opportunity Employer. If you require a disability-related accommodation to participate in the recruitment process, please email us. We will accommodate your needs under the Ontario Human Rights Code.

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