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International Student Advisor
2 months ago
About Queen's University
Queen's University is a leading research-intensive institution with a transformative student learning experience. We offer diverse employment opportunities in globally recognized research, faculty administration, engineering, construction, athletics, recreation, power generation, corporate shared services, and more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity-seeking groups, including women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community, and others who reflect the diversity of Canadian society.
Job Summary
This role plays a pivotal part in the international student enrollment journey, from interest to arrival on campus. The incumbent will participate in student recruitment events, ensuring effective representation of the university at various local and international venues. They will plan and execute events, ensuring seamless execution and impactful engagement.
The position involves managing the Study Permit compliance process, ensuring all documentation and verifications meet government standards, facilitating a smooth transition for incoming international students.
Key Responsibilities
- Provide services for international students, workers, and their family members through advice and guidance on immigration, student wellness, and academic support services.
- Offer consultation and advice on completing Revenue Canada income tax returns to international students and other temporary residents.
- Provide consultation and advice to faculty and staff on student cultural transition issues related to performance or behavior.
- Develop and deliver programming and workshops, revising materials and making presentations as needed.
- Develop and coordinate pre-arrival and orientation programming, planning new initiatives for international student support services and programs.
- Represent Queen's University International Centre through professional international education networks.
- Contribute to the creation and evaluation of possible solutions to improve the effectiveness and efficiency of work processes.
- Direct, allocate, and supervise the work of other staff.
Requirements
- Four-year bachelor's degree or equivalent, with trade certification, qualification, or ongoing learning to remain ahead of changes in technology or emerging fields.
- More than 3 years and up to and including 5 years of experience.
- Regulated International Student Immigration Advisor (RISIA) certification.
Job Knowledge and Requirements
- Knowledge and principles in a specialist field, typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
- Provide effective consultation and advice on non-straightforward and/or complex issues.
- Interaction with others requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the different needs of different audiences.
- Build relationships, trust, and credibility.
- Manage own work, train, and review the work of the team to see commitments through to completion.
- Set work priorities and direction, supporting the unit in achieving goals and objectives.
- Identify in advance when the intended results may not be achieved and develop a plan to address the gaps.
- Actively participate in project team meetings and develop team and unit project plans.
- Lead procedural or technological change within a unit.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Seek information and input to fully understand the cause of problems.
- Appropriately assess risks before making a decision.
- Contribute to the creation and evaluation of possible solutions.
- Take action to remove obstacles and address problems before the impact performance and results.
- Apply equity, diversity, accessibility, inclusion, and Indigenization considerations to decision making and planning.
- Promote a work environment that is free from sexual violence, harassment, and discrimination, and the ability to show empathy for those who have experienced trauma.
- Assess the suitability of job candidates and recommend the most appropriate person for hire.
- Monitor and assess output and the quality of work from team members and recommend need for formal training or development plans to management and identify possible performance and/or disciplinary issues.
