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Senior Project Coordinator

3 months ago

Fort McMurray, Canada SMS Equipment Inc. Full time

At SMS Equipment Inc. , the Senior Project Coordinator plays a pivotal role in overseeing strategic client engagement and interactions, while facilitating company operations to meet and uphold SMS policies, objectives, and goals.

This position operates on a Monday to Friday schedule.

The compensation range for this role is $150,000 - $169,000.

Key Responsibilities include but are not limited to:

  • Serve as the primary liaison for the organization, ensuring effective communication between clients and the company.
  • Guarantee that customer service delivery aligns with company standards, consistently promoting the corporate image.
  • Address client concerns by providing technical assistance on maintenance and operational issues, adhering to established protocols for investigation, reporting, and follow-up.
  • Facilitate customer JOIFUL meetings.
  • Demonstrate initiative, make informed decisions, and take ownership of resolutions regarding client issues and satisfaction.
  • Maintain ongoing communication with relevant branch personnel to ensure a unified approach to customer relations across the region.
  • Assist in executing business strategies to meet stakeholder expectations.
  • Encourage effective communication among various business units.
  • Aid in resource and asset management in alignment with monthly and annual budgets.
  • Advocate for and enhance cross-functional team collaboration to optimize the use of internal resources.
  • Foster a culture of continuous improvement.
  • Collaborate on workforce forecasting, scheduling, and business process management.
  • Undertake additional responsibilities as assigned.

Qualifications:

The ideal candidate will possess a post-secondary education or trade certification in a relevant field, along with a minimum of 5 years of experience in equipment support. Additional qualifications include:

  • Experience within the mining sector.
  • A self-driven and proactive individual who stays informed about new technologies and best practices related to SMS' products and services.
  • Proficient in communicating effectively with a diverse range of stakeholders, both verbally and in writing.
  • Capable of establishing realistic yet ambitious objectives.
  • Skilled in interpreting and conveying contractual agreements.
  • Competent in evaluating options and assessing the advantages and risks associated with timely and decisive decision-making.
  • Creative in generating innovative ideas and approaches to tackle complex challenges.
  • Ability to influence others without direct authority.

This role requires regular travel to client locations. Candidates must be prepared to meet the following access requirements:

  • Reference Check
  • Drug and Alcohol Screening
  • Driver's Abstract

At SMS Equipment, safety is a core value, and we prioritize the well-being of our team members. Our successful candidate will be intrinsically motivated and dedicated to making safe choices in all tasks.

Applications will be considered until a suitable candidate is found.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.

SMS Equipment offers fulfilling career opportunities in the heavy equipment sector across Canada. As the largest Komatsu dealer in North America, SMS Equipment provides the chance to represent world-class quality in our product offerings and customer service. Some of the numerous benefits of joining SMS Equipment include competitive salaries, a comprehensive group benefits plan, and RRSP matching.