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Field Service Technician

2 months ago

Toronto, Ontario, Canada BFG Enterprise Services Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at BFG Enterprise Services. As a Field Service Technician, you will be responsible for providing technical support and service to our customers across Canada.

Key Responsibilities
  • Perform connectivity and hardware troubleshooting and repair
  • Identify and repair hardware issues in a POS environment
  • Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed
  • Maintain a safe and organized work area by observing all safety policies and procedures
  • Perform travel on a moment's notice to provide support at BFG customer sites
  • Be available for rotational shifts, including evenings and weekends
  • Prepare field reports and liaise with Help Desk on escalated issues
Requirements
  • CompTIA A+ Certification
  • Minimum university degree with major in information technology or a related program
  • Minimum 3-5 years of experience working in IT field services
  • Experience working in a retail environment with POS systems is required
  • Experience working with remote management software is an asset
  • Familiarity with network equipment and ability to operate hand and power tools
  • Proficient computer skills and solid knowledge of computer networking
Personal Requirements
  • Excellent prioritizing and communication skills
  • Ability to travel to customers' sites on short notice over extended periods of time
  • Ability and availability to work revolving day/night shifts, rotational stand-by and on-calls
  • Must be able to lift up to 75 lbs.