Department Head

4 days ago

Saanich Core, Canada H&M Group Full time

About the Role

H&M Group is seeking a highly skilled and experienced Department Manager to join our team. As a Department Manager, you will be responsible for leading a team of sales associates and ensuring that the department is running smoothly and efficiently.

Key Responsibilities

• Organize and distribute work among team members, set priorities, and maintain an overview of tasks to be accomplished in accordance with the Store Manager

• Manage, recruit, onboard, train, develop, and provide succession planning for staff in the store in partnership with the Store Manager

• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including approving time-off requests, pay, location or title changes, corrective actions, and making employment decisions

• Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment

Commercial Focus

• Take action within the department to maximize sales through joint operational and commercial focus to obtain the highest level of profitability

• Proactively ensure your team has knowledge on all product, campaign, promotion, display guidelines, and merchandise information

• Ensure garment presentation, garment level, and visual standards within the department are presented according to H&M's expectations

• Plan and coordinate with the visual team on all activities concerning campaigns, promotions, and sales activities in your department

Operations and Customer Service

• Effectively schedule staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals

• Work with sales and cost plans, budgets, and other available tools to make business decisions to ensure maximum profitability

• Responsible for knowledge and completion of cash office operational functions

• Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety

• May be assigned overall store responsibility in the absence of the Store Manager

Qualifications

• High School graduate or equivalent; Associate's or Bachelor's Degree preferred

• Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience

• Ability to lift in excess of 20 pounds

• Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push, pull, and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance

• Ability to climb a ladder and use a stepstool

Competencies

• Exceptional customer service and interpersonal skills

• Proven organizational and analytical skills

• Ability to be proactive to drive sales by creating selling opportunities

• Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge

• Ability to take own initiative and work under own direction

• Ability to work strategically, tactically, and operationally

• Able to multi-task in a fast-paced environment

• Ability to establish effective routines for excellent communication with all members of the team to maximize productivity

• Ability to provide feedback in a constructive and professional way

• Ability to handle conflict and resolve problems constructively

• Experience in administrating progressive discipline process and performance management

• Basic computer skills, such as browser navigation, software interaction, and data entry are needed

• Open availability including evenings and weekends

• Minimal travel required as necessary

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