Department Head

2 weeks ago

Saanich Core, Canada H&M Group Full time
{"Job Title": "Department Head", "Job Description": "

Job Title: Department Head

Company: H&M Group

Job Overview: We are seeking a highly skilled Department Head to lead our team and drive sales growth, customer satisfaction, and operational excellence in our stores.

Key Responsibilities:

  • Lead and develop a high-performing team, setting priorities and goals to achieve sales targets and customer satisfaction.
  • Manage staff recruitment, onboarding, training, and development, ensuring a positive work environment and succession planning.
  • Supervise staff, approving time-off requests, pay, location or title changes, corrective actions, and making employment decisions.
  • Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store.
  • Maximize sales through joint operational and commercial focus, ensuring the highest level of profitability.
  • Proactively ensure team knowledge on all product, campaign, promotion, display guidelines, and merchandise information.
  • Ensure garment presentation, garment level, and visual standards within the department meet H&M's expectations.
  • Plan and coordinate with the visual team on all activities concerning campaigns, promotions, and sales activities in the department.
  • Effectively schedule staff within the department according to business needs and adjust hours as necessary to reach store and SPH goals.
  • Work with sales and cost plans, budgets, and other available tools to make business decisions to ensure maximum profitability.
  • Responsible for knowledge and completion of cash office operational functions.
  • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
  • May be assigned overall store responsibility in the absence of the Store Manager.
  • Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer.
  • Assist the Store Manager in establishing and overseeing sales and cost plans, budgets, and variable costs for the department.
  • Accurately record sales and worked hour figures.

Requirements:

  • High School graduate or equivalent; Associate's or Bachelor's Degree preferred.
  • Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience.
  • Ability to lift in excess of 20 pounds.
  • Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push, pull, and carry items for a short distance.
  • Ability to climb a ladder and use a stepstool.
  • Competencies:
    • Exceptional customer service and interpersonal skills.
    • Proven organizational and analytical skills.
    • Ability to be proactive to drive sales by creating selling opportunities.
    • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge.
    • Ability to take own initiative and work under own direction.
    • Ability to work strategically, tactically, and operationally.
    • Able to multi-task in a fast-paced environment.
    • Ability to establish effective routines for excellent communication with all members of the team to maximize productivity.
    • Ability to provide feedback in a constructive and professional way.
    • Ability to handle conflict and resolve problems constructively.
    • Experience in administrating progressive discipline process and performance management.
    • Basic computer skills, such as browser navigation, software interaction, and data entry.
    • Open availability including evenings and weekends.

Additional Information:

H&M Group is an equal opportunities employer and welcomes applications from diverse candidates.

We offer a competitive salary and benefits package, including a staff discount card and access to our H&M Incentive Program – HIP.

We strive to create and maintain inclusive, diverse, and equitable workplaces throughout our organization.

"}

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