Enterprise Customer Success Manager Canada

4 weeks ago

Calgary, Alberta, Canada SAP Full time
About the Role

We are seeking an experienced Enterprise Customer Success Manager to join our team at SAP. As a key member of our customer success organization, you will be responsible for driving customer value, business outcomes, and satisfaction for our enterprise clients.

Key Responsibilities
  • Research and share the external view of the customer with the SAP team as customer advocate within SAP
  • Influence, persuade, and engage with customer and internal stakeholders around key customer success best practices, including value management, adoption management, adoption planning, and success planning
  • Clearly link the value and potential of SAP solutions with customer business objectives and value-based outcomes
  • Analyze complex situations and develop long-term plans to achieve specific goals, aligned with SAP and with the customer
  • Engage executive and board sponsors proactively in your account
  • Utilize executive presence, business acumen, and strategic thinking to positively influence internal and customer executives and decision makers
  • Influence SAP sales teams and leaders to pursue deals strategically to build long-term customer value and strong customer relationships
  • Collaborate on end-to-end engagements to ensure adoption, consumption, and renewal are achieved, while mitigating churn risks
  • Exhibit key actions to guide customers to the Cloud
  • Utilize expertise in Cloud ERP functionality, Cloud ERP Framework, and 1CSW
  • Execute other duties and responsibilities as assigned
Requirements
  • 10+ years of experience in Sales or Consulting and/or Customer Success Management with complex business software/IT solutions
  • Strong knowledge of the complete SAP offering
  • Experience with long-term planning of resources, technology, and account structure
  • Knowledge of financial, competitive, and regulatory environment
  • Understanding of cloud and on-premise software solutions
  • Experience with complex global transformation programs and execution thereof
  • Ability to manage in highly complex organizations and apply risk-mitigation strategies
  • Proven ability to engage with key customer stakeholders in a manner that organically drives renewals, expansions, and up-sells of subscription or perpetual license-based solutions
About SAP

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 158300 - 269100(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAPNorthAmericaBenefits.com

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