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Client Experience Specialist

3 months ago

Mississauga, Ontario, Canada Scotiabank Full time

Requisition ID: #

Become part of a purpose-driven team dedicated to achieving results within an inclusive and high-performing environment.

Role Overview

As a Client Experience Specialist, you represent the essence and spirit of our branches. At Scotiabank, our commitment is to prioritize our clients and assist them in reaching their financial aspirations.

Our Client Experience Specialists are customer-focused and engage with clients in a relatable manner. As a vital member of the Canadian Banking Branch network, your main objective is to deliver outstanding service throughout the client's journey by:

  1. Proactively identifying client needs and actively listening to their requests.
  2. Handling daily transactions efficiently.
  3. Fostering meaningful, long-term relationships.
  4. Contributing to the Branch's objectives by recognizing and addressing straightforward sales opportunities.
  5. Serving as a technology resource, guiding clients through our mobile banking applications and helping them manage their banking requirements effectively.
Is this position a fit for you?

In this role, you will:

  1. Cultivate strong client relationships and provide exceptional service.
  2. Identify and address client needs effectively.
  3. Simplify complex concepts for better understanding.
  4. Thrive in a performance-driven environment while positively contributing to a collaborative team setting.
  5. Show a willingness to learn and a strong determination to excel.
Do you possess the skills necessary for success in this role?

We would be excited to collaborate with you if you:

  1. Have demonstrated customer service expertise through professional or community engagement.
  2. Are eager to assist in a courteous, friendly, and efficient manner.
  3. Are available to work a flexible schedule.
  4. Are comfortable in straightforward sales scenarios.
  5. Possess strong technical abilities and can advocate for digital and self-service banking solutions to our clients.
What benefits can you expect?
  1. The chance to be part of a forward-thinking organization surrounded by a collaborative team of innovative thinkers.
  2. A fulfilling career path with various opportunities for professional growth.
  3. Internal training programs to support your career advancement and skill enhancement.
  4. A commitment to making a positive impact in our communities – for you and our clients.
  5. Recognition and rewards for high performance, supported by leadership through meaningful development discussions that facilitate quicker advancement and internal training for your growth.
  6. A competitive salary and benefits package.

Location(s): Canada : Ontario : Mississauga

Scotiabank is a leading financial institution in the Americas. Guided by our purpose: "for every future", we assist our clients, their families, and their communities in achieving success through a wide array of advice, products, and services, including personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets.

At Scotiabank, we appreciate the unique skills and experiences each individual contributes to the Bank and are dedicated to fostering an inclusive and accessible environment for all. If you require accommodation during the recruitment and selection process, please inform our Recruitment team. Candidates must apply online to be considered for this role. We appreciate all applicants for their interest in a career at Scotiabank; however, only those selected for an interview will be contacted.

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