District Manager

4 days ago

Edmonton, Alberta, Canada FIKA Full time
About Us

At FIKA, we're redefining the cannabis retail experience. Our culture is built on the Swedish concept of Fika, which goes beyond just a coffee break – it's a way of life. We're passionate about creating a welcoming environment where people can connect and enjoy the beauty of everyday life.

With over 130+ locations across Canada, we're the home of 8 Canadian retail banners, including FIKA Cannabis, Fire & Flower, Friendly Stranger, Pop's Cannabis, Ganjika House, Flower Haze, Bud Supply, and Prairie Records. Our team is dedicated to providing exceptional service in a variety of store environments that cater to every type of cannabis consumer.

Our Mission

We're on a mission to create a community-driven retail experience that inspires emotional connections. Our FIKA Family Members come from diverse backgrounds, united by a shared passion for creating warm and welcoming environments. We believe in earning guest loyalty through genuine hospitality and defining our actions through our core values: Hospitality, Experience, Authenticity, Respect, and Teamwork (H.E.A.R.T.).

Job Summary

We're seeking a District Manager to oversee and support our growing operations in Alberta. As a key member of our team, you'll be responsible for building and leading a high-performing team, ensuring operational excellence, and driving business growth. If you're a passionate leader with a people-first approach, we want to hear from you.

Key Responsibilities
  • Team Development: Build and lead a high-performing team by developing through recognition, coaching, and enthusiastic communication. Conduct regular store visits and weekly district meetings to understand team needs and opportunities.
  • Operational Excellence: Ensure your district operates at its highest level, with a commitment to regulatory compliance practices and efficient operations. Align day-to-day business with brand strategy, marketing, and sales objectives, and long-term financial and key performance targets.
  • Financial Analysis: Review regional financials, KPIs, secret shopper reports, and store-level marketing efforts to inform business decisions.
  • Leadership and Collaboration: Facilitate and lead all NSOs and NSAs within the region, positively representing the organization to ensure buy-in from all stakeholders. Work collaboratively with NSO/NSA leads to ensure timelines are met.
  • Store Manager Support: Provide consistent support with the personal development of store managers in your district.
  • Guest Experience: Build a best-in-industry guest experience and continually improve it.
  • Culture of Learning: Create a culture of learning within your teams and with our guests. Ensure ongoing development for your teams on job-related skills and product education using the tools and resources provided.
  • Performance Reviews: Conduct performance reviews with store managers and work with People and Culture to lead the professional development planning of all store managers and assistant managers within the designated region.
  • Store Excellence: Lead the most beautiful shops in the industry and maintain their shine.
  • Community Building: Build a community with our neighbors and partners.
  • Inclusive Environment: Foster an inclusive and welcoming environment where everyone knows and participates in ensuring the wellness, health, and safety of our colleagues and guests as our top priority.
  • Proactive Leadership: Proactively identify areas to make an impact and work in conjunction with department leads within the company to provide our people with the resources they need to succeed.
Requirements
  • Leadership Experience: A minimum of 5 years' people management experience within the retail or hospitality industry.
  • Education: Post-secondary education in Business Administration, Hospitality, or Retail Management (preferred).
  • Financial Analysis: Experience analyzing financial or sales data, making informed business decisions.
  • Operational Excellence: Experience working with best-in-class retail operations, leading multi-door operations a definite asset.
  • Proven Track Record: A proven track record of driving operational excellence.
  • Time Management: Strong time management, organizational skills, and attention to detail.
  • Communication: Self-motivated and exceptional communication and presentation skills.
  • Cannabis Knowledge: Possessing knowledge of cannabis is an asset; enthusiasm is a must.
  • Qualifications: Able to complete the Qualified Cannabis Certification program and successfully complete all required background checks.
  • Technology: Able to leverage technology, skilled in POS, Social Media, and MS Office.

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