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Assistant Store Manager

3 months ago

MontRoyal, Quebec, Canada Canada Goose Full time
Job Overview

Position Summary:

As an integral part of the store leadership team, the Assistant Store Manager - Customer Experience is tasked with crafting exceptional customer journeys, reinforcing Canada Goose's position as a premier luxury lifestyle brand. You will embody Canadian Warmth, showcasing expertise in every interaction and fostering a welcoming atmosphere for all guests. Your leadership will inspire your team to achieve outstanding results, while you cultivate a culture of talent development and continuous learning, ensuring every team member is equipped with the necessary tools and resources to excel. Building authentic connections with both your team and customers is paramount, as you work to enhance brand loyalty and drive profitability. You will play a crucial role in identifying and executing key business strategies and will be prepared to step into the Store Manager role when required. Ultimately, you will be accountable for supporting the store's quantitative and qualitative Key Performance Indicators (KPIs) and upholding Canada Goose's values and culture.

Key Responsibilities:

Achieve or surpass sales objectives (both gross and net results). Contribute to improving our Net Promoter Score (NPS) and other sales and service metrics, including conversion rates, average transaction value (ATV), and average units sold (AUS). Implement CRM initiatives to build a customer network for the store and continuously analyze results, such as capture rates and repeat purchases. Enhance units per transaction (UPT) by actively promoting new, underperforming, and strategic categories. Elevate the customer experience through in-store events, coordinating personal and virtual shopping appointments, and introducing emerging categories. Address common customer issues by investigating opportunities, developing solutions, and training staff to manage similar challenges in the future. Educate team members on product knowledge, brand history, and effective storytelling. Empower and motivate team members to foster customer loyalty and enhance employee engagement. Mentor team members to ensure they meet brand expectations for quality and authenticity while supporting cross-functional collaboration. Identify and nurture future leaders while scouting external talent for retail opportunities.

About You:

Minimum of 3 years of experience in retail management. Previous experience with successful luxury brands in high-traffic locations. Familiarity with CRM tools and processes. Strong analytical skills and proven understanding of retail mathematics and metrics. Excellent time management and organizational skills, with the ability to juggle multiple tasks in a dynamic environment. A keen business sense and attention to detail. Consistently embodies the brand's values, demonstrating innovation, authenticity, passion, perseverance, and an entrepreneurial spirit. Advanced proficiency in Microsoft Office, particularly Word and Excel. Proficiency in an additional language is a plus.

Additional Information:

All information will be kept confidential in accordance with EEO guidelines.

Benefits:

A company rooted in Canadian heritage. Recognition through a comprehensive and competitive Total Rewards Program. Opportunities for career advancement through various internal and external programs. Peer recognition through our Goose Rewards & ICON Rewards programs. Participation in CG Gives, including donation matching and paid volunteer time for causes you care about. Access to resources supporting physical and mental well-being, fostering connection with colleagues. Inspiring leadership and colleagues who support your growth.

We are committed to fostering an inclusive and equitable workplace where all employees can express their authentic selves. We believe that our diverse perspectives enrich our understanding of the world, enabling us to create, innovate, and deliver exceptional products and services.

Canada Goose is an equal opportunity employer dedicated to providing employment accommodations in accordance with applicable laws.