Bilingual Nurse Case Manager
4 weeks ago
About the Role
The Nurse Case Manager will play a key role in supporting patients with reimbursement support to physicians and medical case management services. The successful candidate will assist physicians with the completion of program-specific paperwork and follow up on submissions to ensure patients have access to their prescribed treatments in a timely manner.
This is a remote contract position for up to 16 months, open to candidates residing in any Canadian province or territory. The ideal candidate will be available to work from 9:00am to 5:00pm Eastern Standard Time (EST).
A Day in the Life
- Assist in completing patient enrolment, including gathering pertinent information to complete necessary forms in a concise and organized manner.
- Liaise and advocate with third-party providers and provincial governments to determine coverage options.
- Review patient charts and ensure data integrity.
- Ensure patients are scheduled for necessary diagnostic tests and notify physicians of expired test results.
- Complete Welcome Call activities with patients according to defined scripts.
- Review Post Injection Reports to confirm next appointment and data integrity.
- Track missing Post Injection Reports.
- Facilitate communication with physicians, Patient Support Programs, and other healthcare professionals.
- Follow up and advocate until a decision is received, securing coverage for patients.
- Work closely with manufacturer local sales representatives to support physician and staff needs.
- Offer and/or provide educational training to patients and physicians on product administration.
- Act as a central resource liaison for program stakeholders.
- Coordinate and schedule patients at appropriate injection locations.
- Provide updates to stakeholders based on observations.
- Ensure patient records are maintained and data-accurate to meet program reporting requirements.
- Identify and report Adverse Events to Health Canada, Med Info, and enter into source systems.
- Participate in quality activities and continuous improvement initiatives.
- Maintain confidentiality of client and corporate information.
- Complete all relevant reports, including time sheets, expenses, and mileage.
Job Qualification
The ideal candidate will possess:
- A graduate degree in nursing or a related field.
- Current registration with a provincial licensing body in Canada.
- Minimum 2 years' experience in Patient Support Programs.
- Oncology experience is considered a valuable asset.
- Excellent customer service skills and fluency in verbal and written communication and interpersonal skills for both English and French.
- Strong computer and technical skills, including Excel, Word, Outlook, and web portals.
- Strong critical thinking and problem-solving skills.
- Ability to work in a team environment and resolve conflicts professionally.
- Strong sense of organization and attention to detail.
- Self-regulation of time management and ability to multi-task and adhere to deadlines.
About Bayshore HealthCare
Bayshore HealthCare is a leading provider of home and community health services. We are committed to delivering high-quality care and support to our patients and clients.
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