In-Room Dining Attendant

3 weeks ago

Banff, Alberta, Canada AccorHotel Full time

Deliver Exceptional Guest Experiences as an In-Room Dining Server

At AccorHotels, we're dedicated to providing our guests with unforgettable experiences. As an In-Room Dining Server, you'll play a vital role in ensuring that every guest feels pampered and well taken care of.

Your Responsibilities:

  • Become an expert on our diverse In-Room Dining menu, including daily specials and any item specifics.
  • Possess a basic understanding of wine and spirits to offer informed recommendations to our guests.
  • Accurately receive orders via phone, input them into the POS system, and prepare your service cart with care. Deliver food and beverages directly to guest rooms with a smile.
  • Communicate clearly with guests about applicable service charges and accepted payment methods.
  • Maintain seamless communication with the kitchen team and fellow In-Room Dining staff throughout your shift.
  • Ensure that all silverware and glassware are polished to perfection.
  • Accurately restock and charge Mini Bar baskets in guest rooms, ensuring a smooth and efficient service.
  • Be flexible and willing to assist in the Cafe as needed.

Your Qualifications:

  • Hold a valid Alberta ProServe Certification.
  • Demonstrate the physical ability to perform the duties of this role effectively.
  • Possess excellent communication skills, ensuring clear and friendly interactions with guests.
  • Be highly organized with strong time-management abilities to handle multiple tasks efficiently.
  • Be proficient in using POS systems and comfortable handling cash transactions.

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