Customer Support Expert

1 month ago

Montreal, Quebec, Canada Scotiabank Full time

Position Overview:
The Customer Relations Specialist plays a crucial role in ensuring exceptional service delivery to our clients. This position is designed for individuals who are passionate about providing outstanding customer support and are eager to contribute to a dynamic team environment.

Key Responsibilities:
As a Customer Relations Specialist, you will be responsible for:

  • Engaging with clients through phone communications to address inquiries regarding our products and services.
  • Collaborating effectively with team members to serve as a bridge between clients and various departments within the organization.
  • Conducting thorough account analyses to identify issues and initiate appropriate follow-up actions.
  • Aiming to surpass both qualitative and quantitative performance metrics in a busy call center setting.
  • Maintaining a comprehensive understanding of departmental policies and procedures.
  • Participating in special projects as assigned.

What We Offer:
Joining our team means you will:

  • Be part of a recognized leader in the wealth management sector.
  • Receive a competitive compensation package.
  • Engage in various community involvement initiatives.

Qualifications:
The ideal candidate will possess:

  • A university degree in Finance or a related field (preferred).
  • Proficiency in MS Office and familiarity with industry databases.
  • CSC/IFIC certification is an advantage.
  • The ability to work both independently and collaboratively.
  • Strong listening and problem-solving skills to address customer inquiries effectively.
  • Excellent organizational and analytical capabilities.
  • Exceptional customer service and communication skills in both English and French.

Work Environment:
This role requires flexibility to accommodate varying hours of operation throughout the year. Candidates must be proficient in both English and French to facilitate collaboration with diverse teams.

We are committed to fostering an inclusive and accessible workplace. We value the unique skills and experiences each individual brings and strive to create an environment where everyone can thrive.

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