Service Desk Technician

3 weeks ago

Mississauga, Ontario, Canada CompuCom Systems Inc Full time

Job Summary

CompuCom Systems, Inc. is seeking a highly skilled and customer-focused Service Desk Technician to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients and ensuring their IT needs are met.

Key Responsibilities

  • Provide first-level technical support to clients via phone, email, and chat support
  • Diagnose and troubleshoot end-user desktop application issues and provide effective solutions
  • Perform account management and maintenance for various applications and systems, including creating or modifying user accounts and permissions, and performing password resets
  • Communicate with clients at all levels of technical and non-technical skill sets
  • Support clients in their use of applications such as Microsoft Office, VPN, and other software

Requirements

  • 1-2 years of related work experience in an IT Service Desk/Call Center environment
  • Active Directory and Exchange experience required
  • Experience using ITSM Ticketing tools (e.g. Service Now, Remedy) to manage and track incidents preferred
  • Certification in relevant IT products/technologies a plus
  • Focus on providing exceptional customer service
  • Able to communicate effectively in English and French both written and verbal with key stakeholders, leadership, partners, team members, other organizations, and clients
  • Ability to type while in involved in a conversation, at least 30 WPM
  • Solid analytical/cognitive skills to troubleshoot complex and technical problems
  • Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
  • Demonstrated capability to achieve results under pressure in a fast-paced client-driven environment

What We Offer

As a Service Desk Technician at CompuCom Systems, Inc., you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

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