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Service Desk Technician

2 months ago

Mississauga, Ontario, Canada Hatch Full time
Job Title: Service Desk Technician

Hatch is seeking a skilled Service Desk Technician to join our team in Mississauga, ON, Canada. As a key member of our Shared Services group, you will provide desktop services to end-users in local offices and remote locations, ensuring seamless IT support and minimizing downtime.

Key Responsibilities:
  • Provide technical support for desktop services, including PCs, telephones, mobile phones, network equipment, and other IT services.
  • Prioritize and manage service support requests in line with expected service levels targets.
  • Monitor and update the service delivery system for assigned tickets and locations.
  • Deploy images and software to computers locally and remotely.
  • Prepare and provide support documentation, including procedural documentation and user training.
  • Manage workstation breakdowns, relocations, and set-ups.
  • Coordinate corporate events and manage applications such as WebEx, Zoom, and Microsoft Teams.
  • Promote and adhere to departmental and organizational information security policies.
  • Perform other related duties incidental to the work described.
Requirements:
  • College diploma or degree with experience in desktop/technical support in a Microsoft Windows network environment.
  • Strong analytical, problem-solving, and troubleshooting skills.
  • Ability to function well in a team environment and work independently as needed.
  • Strong customer focus skills and excellent oral and written proficiency in English.
  • Minimum three years of relevant experience working in a similar corporate service desk technical support role.
  • Ability to travel to different offices and sites across the Quebec province and abroad.
Competencies:
  • Ability to support Dell, HP laptop/desktop computers, peripherals, Ricoh, HP, Canon multi-function printers, and other computer hardware.
  • Knowledge of engineering software such as Autodesk, ESRI, and Bentley products is a clear advantage.
  • Familiarity with standard helpdesk software and a good knowledge of remote user support.
  • Excellent understanding of Microsoft products, including Windows 10/11, Office 365, Teams, SharePoint, and OneDrive.
  • Provide application support for Adobe products, Bluebeam, and other current and in-house applications.
  • Good understanding of Windows Active Directory User and Computer Administration and Microsoft Exchange and Office 365 Admin.
  • Exposure to IT Service Management and delivery systems, e.g., Zendesk, ServiceNow, Remedy.
Why Hatch?
  • Work with great people to make a difference.
  • Collaborate on exciting projects to develop innovative solutions.
  • Top employer.
What We Offer:
  • Flexible work environment.
  • Long-term career development.
  • Think globally, work locally.

Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.