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Accommodations Manager

2 months ago

Toronto, Ontario, Canada 2445212 Ontario Inc. Full time
About the Role

We are seeking a highly skilled and experienced Accommodations Manager to join our team at 2445212 Ontario Inc. as a key member of our hotel operations team.

Key Responsibilities
  • Develop and Implement Operational Policies

Develop and implement policies and procedures for daily hotel operations, ensuring seamless execution and continuous improvement.

Staff Recruitment and Management

Recruit, hire, and manage a team of staff members, providing guidance and support to ensure excellent service delivery.

Performance Monitoring and Evaluation

Conduct regular performance reviews to assess staff performance, identify areas for improvement, and implement corrective actions.

Supplier Negotiations and Procurement

Negotiate with suppliers to secure the best possible deals for hotel materials and supplies, ensuring cost-effectiveness and quality.

Training and Development

Design and deliver training sessions to enhance staff skills and knowledge, promoting a culture of continuous learning and improvement.

Financial Management

Prepare and manage budgets, monitor revenues and expenses, and make informed decisions to optimize financial performance.

Marketing and Promotion

Develop and implement marketing plans to attract and retain guests, promoting the hotel's unique selling points and services.

Maintenance and Facilities Management

Oversee maintenance activities, ensuring the hotel's facilities are well-maintained and meet high standards of quality and safety.

Customer Service and Relations

Address customer complaints and concerns promptly and professionally, ensuring excellent customer service and satisfaction.

Business Planning and Development

Develop and implement business plans to drive growth, improve efficiency, and enhance the hotel's competitive position.

Work Scheduling and Supervision

Establish and manage work schedules, supervising a team of 16-20 staff members to ensure seamless hotel operations.

Work Environment and Physical Demands

Work in a fast-paced environment, managing multiple tasks and priorities while maintaining attention to detail and meeting tight deadlines.

Personal Qualities and Skills

Exhibit excellent communication, interpersonal, and leadership skills, demonstrating a client-focused approach and a commitment to teamwork and collaboration.

Requirements
  • Education

Bachelor's degree in a relevant field, such as hospitality management or business administration.

Experience

At least 2 years of experience in hotel operations, management, or a related field.

Language

Fluency in English, with excellent written and verbal communication skills.

Work Hours

35 hours per week, with flexibility to work overtime as required.