IT Product Support Specialist

4 weeks ago

Toronto, Ontario, Canada CA007 Mercer (Canada) Limited Full time

Job Title: Specialist - IT Product Support

Job Summary:

We are seeking a highly skilled Specialist - IT Product Support to join our team at CA007 Mercer (Canada) Limited. As a key member of our application security operations team, you will be responsible for providing critical support and maintenance of our IT products, with a focus on Robotic Process Automation (RPA) using Blue Prism.

Key Responsibilities:

  • Provide hands-on experience with RPA - Blue Prism
  • Perform size and effort estimation for development
  • Set up the BP development and Production environment
  • Assess automation opportunity from technical perspective and perform due diligence to arrive at an optimal solution
  • Create and maintain the Solution Design Document (SDD) throughout the project lifecycle
  • Work within project planning constraints, communicating any identified project risks and issues to the project manager accordingly and providing inputs to the change control process
  • Resolve defects and other performance problems discovered in testing
  • Support UTA and go-live roll out
  • Provide necessary technical and design guidance to team
  • Write/Enhance Code Review checklist and other checklists to maintain standards across team
  • Perform Code & Document reviews to ensure team is following standards
  • Provide quick resolution to Post-prod issues
  • Handle Change management with respect to RPA deliveries

Requirements:

  • 3 to 5 years of Robotic Process Automation experience
  • Experience of end-to-end delivery of processes on Blue Prism
  • Proven Competency in agile and lean software development
  • Experience of working with a variety of applications - Web, windows, mainframe and Citrix etc.
  • Experience of working with Database and API integration with Blue Prism
  • Excellent communication skills
  • Well versed with project management tools - Visio, Jira, etc
  • Excellent debugging and troubleshooting skills
  • Self-starter with excellent organizational and time management skills
  • Fast learner, quality conscious and committed to deadlines
  • Excellent analytical and effective communication skills

What We Offer:

  • A company with a strong Brand and strong results to match
  • A competitive compensation package, full benefits package starting on day one including medical, dental, vision, STI, LTI, life insurance and a generous employer matched pension plan
  • Generous time off allowances including vacation days, floating holidays and personal days
  • Access to our employee resource groups which provides career growth and mentoring opportunities with counterparts in industry groups and client organizations
  • Hybrid positions which provides the opportunity to work from both in the office and your home

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