Customer Service Representative
1 month ago
We are seeking a highly skilled Customer Service Representative to join our team at 360insights. As a key member of our global technology company, you will play a vital role in delivering exceptional customer experiences for our clients.
Key Responsibilities- Provide world-class customer service through email support, boxes, and portals, ensuring a stress-free experience for our clients.
- Learn and navigate our 360insights solution to provide accurate and timely responses to customer inquiries.
- Consistently work towards enhancing the customer's experience and reducing the need for customers to contact us by capturing classification data, providing regular feedback, and identifying issues early.
- Complete task-based duties as assigned by the Manager, Client Operations.
- Provide support Monday-Friday 7:00 AM-6:00 PM MST (based on a set schedule; later shift) to multiple clients.
- Proven excellent communication skills – written and verbal.
- A customer-first mentality and deep understanding of customer service.
- Intermediate to Expert knowledge of Microsoft Office products (with emphasis on Excel and Word).
- Proven excellent analytical and problem-solving skills (strong aptitude for math).
- Ability to key at least 30-35 words per minute.
- Proven ability to work as an effective member of a team.
- Proven organizational and follow-up skills (including prioritization).
- Strong active listening skills.
- Ability to work independently, with minimal supervision.
- Demonstrated ability to provide valuable feedback and solution options based on that feedback.
- Background in a software company, or has a natural comfort with software applications an asset.
- Microsoft Office Certification an asset.
- Bachelor's Degree or College Diploma in Technical Field or Service Oriented Field – or equivalent relevant experience.
- 1-2 Years of customer service experience.
At 360insights, we are innovating and leading in the channel incentives and insights industry. We are a fast-paced global technology company that is passionate about delivering great solutions for some of the world's most recognizable brands. Our culture is inspiring and inclusive, and we have been certified as a Great Place to Work in Canada, the USA, and the UK.
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