Clinical Care Administrator

3 weeks ago


Airdrie, Canada pt Health Full time

Patient Care Facilitator – pt Health

The Patient Care Facilitator plays a crucial role in building a positive connection between the clinic and its clientele, which includes patients, healthcare professionals, funding bodies, and referral networks. This is accomplished by delivering effective administrative assistance and orchestrating clinic operations with a welcoming, enthusiastic, and professional demeanor towards all patients, team members, and external stakeholders.

The Patient Care Facilitator is accountable for managing all facets of patient onboarding, data management, responding to inquiries, making outbound calls, handling incoming communications, as well as processing billing and payments.

Key Responsibilities

Manage incoming calls, warmly welcome patients and visitors upon arrival, and ensure exceptional customer service for all inquiries or issues Facilitate a thorough and precise collection of information during the patient's initial visit to the clinic and throughout their care journey Support patients in completing necessary documentation at the clinic to minimize errors and ensure accurate information Oversee the scheduling of patient appointments and maintain comprehensive medical records Collect payments at the time of service delivery Monitor coverage for all funding sources to confirm authorization Execute data entry and billing tasks Coordinate courier services (incoming and outgoing) and manage incoming and outgoing electronic communications, mail, and faxes Provide administrative assistance to the Patient Care Manager and Clinic Director

Qualifications & Core Competencies

High School Diploma, G.E.D. or equivalent qualification Outstanding customer service abilities and telephone communication skills Strong organizational skills with the capacity to prioritize and manage multiple tasks Excellent verbal and written communication skills, along with strong interpersonal abilities Proficient computer skills and data entry capabilities Adaptable and open to change Experience in a Physiotherapy setting is considered an asset

pt Health is committed to fostering an inclusive environment and encourages applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all stages of the selection process.


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