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Care Coordinator

2 months ago

Airdrie, Canada pt Health Full time

Job Summary

The Care Coordinator is a vital role within our organization, responsible for fostering strong relationships between our clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic, and professional service to all patients, team members, and external customers.

Key Responsibilities

  • Provide exceptional customer service, answering patient inquiries and addressing concerns in a timely and professional manner.
  • Coordinate the intake process, ensuring accurate and detailed information is collected from patients.
  • Assist patients with completing paperwork, ensuring accuracy and minimizing errors.
  • Coordinate scheduling of patient appointments and maintain accurate patient records.
  • Process payments and track coverage for all funding streams to ensure approval.
  • Complete data entry and billing tasks efficiently.
  • Coordinate the processing of incoming and outgoing mail, email, and faxes.
  • Provide administrative support to the Care Coordinator Manager and Clinic Director.

Requirements

  • High School Diploma, G.E.D., or equivalent.
  • Excellent customer service skills and telephone etiquette.
  • High degree of organizational skills and ability to prioritize and multi-task.
  • Excellent communication (verbal/written) and interpersonal skills.
  • Strong computer and data entry skills.
  • Flexible and adaptable to change.
  • Experience in a healthcare setting an asset.

Accommodations

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.