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Sales Representative

2 months ago

Blainville, Quebec, Canada CanWel Building Materials Full time
Job Title: Inside Sales Representative

At CanWel Building Materials, we are seeking a highly motivated and results-driven Inside Sales Representative to join our team. As an Inside Sales Representative, you will play a critical role in creating a positive customer experience and driving sales revenue.

Key Responsibilities:
  • Promptly answer customer phone calls for orders, quotes, and inquiries.
  • Utilize our 4A Customer Conversation model to determine customer requirements and secure the maximum invoice value for the order.
  • Sell additional products by recognizing opportunities to up-sell or sell complementary products.
  • Answer inquiries by clarifying desired information; researching, locating, and providing information.
  • Entering orders efficiently and accurately into the order system.
  • Relay vital information to operations team members.
  • Prompt and accurate handling of credits and returns.
  • In some regions, partner with Account Managers to manage customer relationships.
  • Promptly and professionally resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
Requirements:
  • Excellent customer service skills on the phone
  • Demonstrated ability to anticipate customer needs
  • Comfortable with conducting outbound phone calls to existing customers
  • Minimum three years of sales experience
Benefits:
  • Base salary
  • Annual incentive plan based on company performance
  • Health benefits
  • Group pension plan with employer matching contributions
  • Option to purchase Doman Stock at a discount price

Employment Status: Monday to Friday, full-time, year round

Work Location: 651 Boulevard Industriel, Blainville, QC J7C 3V3