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Client Satisfaction Representative

2 months ago

Regina, Saskatchewan, Canada O2 Consulting Full time
About the Role

O2 Consulting is seeking a highly skilled Customer Satisfaction Representative to join our team. As a key member of our customer-facing team, you will be responsible for developing and implementing communication strategies to ensure exceptional customer experiences.

Key Responsibilities
  • Develop Communication Strategies: Create and implement effective communication plans to engage with customers and resolve issues in a timely and professional manner.
  • Implement Communication Programs: Design and execute programs to enhance customer satisfaction and loyalty.
  • Advise Clients on Sales Strategies: Provide expert advice to clients on advertising and sales promotion strategies to drive business growth.
  • Provide Excellent Customer Service: Respond to customer inquiries and provide accurate information in a friendly and professional manner.
  • Order Office Supplies and Maintain Inventory: Manage office supplies and maintain inventory levels to ensure seamless operations.
  • Consult with Clients Post-Sale: Offer ongoing support to clients to ensure their needs are met and they are satisfied with our services.
Work Conditions and Physical Capabilities
  • Attention to Detail: Maintain high levels of attention to detail to ensure accuracy and quality in all aspects of the job.
  • Work Under Pressure: Manage multiple tasks and priorities in a fast-paced environment.
  • Repetitive Tasks: Perform repetitive tasks with a high level of efficiency and accuracy.
Personal Suitability
  • Punctuality: Demonstrate a strong commitment to punctuality and reliability.
  • Client Focus: Prioritize customer needs and provide exceptional service.
  • Reliability: Maintain a high level of reliability and follow through on commitments.
  • Judgement: Use sound judgement to make informed decisions and resolve issues effectively.
Support for Diverse Groups
  • Support for Persons with Disabilities: Provide awareness training to employees to create a welcoming work environment for persons with disabilities.
  • Support for Newcomers and Refugees: Provide diversity and cross-cultural training to create a welcoming work environment for newcomers and/or refugees.
  • Support for Youths: Provide awareness training to employees to create a welcoming work environment for youth.
  • Support for Veterans: Provide awareness training to employees to create a welcoming work environment for Veterans.
  • Support for Indigenous People: Provide cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
  • Support for Visible Minorities: Offer mentorship programs that pair members of visible minorities with experienced employees.
Work Environment
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week