Client Service Representative

2 months ago


Regina, Saskatchewan, Canada Government of Saskatchewan Full time

The Government of Saskatchewan is seeking a highly motivated and organized individual to provide administrative support as a Client Service Representative. This role will be of interest to an individual who welcomes the opportunity of dealing with a diverse public and working under daily pressure.

**Key Responsibilities:**

  • Contact clients to explain how the Program works and answer any questions or concerns they may have about the Program, the policies, and the office procedures.
  • Review applications for enrollment and supporting documents for accuracy and completeness.
  • Set up files and perform registry and data bank searches where appropriate.
  • Work closely with Family Support Officers and enforcement clerks to fulfill enrollment or notice requirements and to obtain information.
  • Communicate with clients, lawyers, and interested third parties to provide information and support.
  • Act as a liaison between the Family Support Officer and a client, providing pertinent file information or referring them to the appropriate service provider.

**Additional Responsibilities:**

  • Provide back-up help with opening and processing mail, including payments.
  • Initiate and update case information by entering payments, adjustments, and general account information onto an automated computer system.
  • Use computer applications to do searches, retrieve and relay information, and prepare correspondence, notices, and legal documents.
  • Occasionally assist walk-in clients by accepting/recording payments, answering their inquiries, helping with enrollment forms and affidavits, and acting as a Commissioner for Oaths.

**Requirements:**

  • Knowledge of general office practices and procedures, including mail and payment processing.
  • Knowledge of the Justice system and legal documents.
  • Knowledge of computer software applications, such as Microsoft Word, WordPerfect, email, and Internet.

We are committed to workplace diversity.



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