Bilingual Customer Support Specialist

3 weeks ago

Pickering, Ontario, Canada goeasy Full time
About the Role

We are seeking a highly skilled Bilingual Customer Support Specialist to join our team at goeasy Ltd. As a key member of our Partner Support department, you will be responsible for delivering exceptional customer service to our partners across Canada.

Key Responsibilities
  • Provide top-notch customer service and ensure that our partners receive the highest level of service quality
  • Respond to partner inquiries and requests in a timely and professional manner
  • Ask insightful questions to identify partner needs and efficiently resolve issues
  • Take ownership of resolving issues from start to finish
  • Provide world-class customer service during every interaction
  • Demonstrate in-depth knowledge of our services
Requirements
  • At least 1 year of experience in an inbound customer service or call center environment
  • Excellent oral and written communication skills in English and French
  • Strong interpersonal skills
  • Experience in a fast-paced work environment
  • Proficient in Microsoft Office (Outlook, Word, Excel)
  • Full-time availability in our Pickering, ON head office
Operating Hours

Monday to Friday: 8:00am to 11:00pm, Saturday to Sunday: 9:00am to 9:00pm

About Us

goeasy Ltd. is a publicly-traded company on the TSX with over 4000% shareholder return since 2001. We are a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial, and LendCare. We offer a wide range of financial products and services, including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in various sectors.

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company that enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. We have processed over $10 billion in loan applications to date and have a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers.

We are committed to diversity, inclusion, and equal opportunity employment. We believe that we can only be the best when people are able to bring their best selves to work every day. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.

Please note that all candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

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