Front Desk Representative

2 days ago

Spruce Grove, Alberta, Canada SANGAM BANQUET & EVENT CENTRE LTD. Full time
Job Title: Front Desk Agent

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at SANGAM BANQUET & EVENT CENTRE LTD.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Resolve complaints and claims in a professional and courteous manner.
  • Process group arrivals and departures, ensuring seamless transitions for our guests.
  • Take, cancel, and change room reservations as needed, maintaining accurate records.
  • Process guests' departures, calculate charges, and receive payments in a prompt and accurate manner.
  • Balance cash and complete balance sheets, cash reports, and related forms with precision and attention to detail.
  • Follow emergency and safety procedures, ensuring the well-being of our guests and staff.
  • Answer telephone calls and relay messages in a professional and courteous manner.
  • Assist guests with special needs, providing exceptional customer service.
Requirements:
  • Secondary (high) school graduation certificate or equivalent experience.
  • Experience an asset, but not required.
  • Permanent position with 35 hours per week.
  • Language of work: English.

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