Supervisor, Food Service Operations

2 months ago

Toronto, Ontario, Canada Wendy's Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Wendy's. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of staff who prepare and portion food, ensuring that all tasks are completed efficiently and effectively.
    • Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and customer satisfaction.
  • Operations Management
    • Establish methods to meet work schedules, ensuring that all tasks are completed on time and to a high standard.
    • Estimate ingredient and supplies required for meal preparation, minimizing waste and optimizing inventory.
    • Maintain records of stock, repairs, sales, and wastage, providing valuable insights for future planning.
  • Customer Service
    • Ensure that food and service meet quality control standards, exceeding customer expectations at all times.
    • Address customers' complaints or concerns, resolving issues promptly and professionally.
  • Reporting and Administration
    • Prepare and submit reports, providing valuable insights for management and future planning.
    • Prepare food order summaries for the chef, ensuring that all orders are accurate and complete.
Requirements
  • Education
    • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience
    • 1 year to less than 2 years of experience in a food service establishment.
  • Work Environment
    • Fast-paced environment with a combination of sitting, standing, and walking.
    • Work under pressure, meeting deadlines and exceeding customer expectations.
  • Personal Qualities
    • Client focus, flexibility, and a team player attitude.
Working Conditions

This is a permanent position, working 35 hours per week. The work language is English.

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