Patient Care Coordinator

4 weeks ago


Ottawa, Ontario, Canada FYidoctors Full time

About Us:

At FYidoctors, we prioritize the well-being of our patients and are proud to be a trusted name in eye care across Canada and the USA. Our commitment to health and a doctor-led approach has propelled our growth from 30 locations to over 350 in just 15 years.

Our greatest asset is our dedicated team of over 3,000 professionals who provide exceptional service to thousands of patients every day. We strive to create a positive and supportive workplace where everyone can thrive and develop their careers.

Your Role:

We are seeking a skilled Patient Services Specialist to enhance our patient experience. In this vital role, you will deliver outstanding service to our clients, manage eyewear retail and repair, and ensure follow-up care is executed effectively. You will contribute to advancing eye health and improving the lives of our patients in a rewarding and dynamic setting.

Key Responsibilities:

  • Warmly welcoming patients as they arrive at our clinic
  • Managing patient check-in and check-out processes
  • Communicating effectively with patients in person, via phone, and through email
  • Handling billing for patients, their medical service providers, and other relevant parties
  • Administering pre-testing services to patients
  • Coordinating appointment scheduling, prescription printouts, and payment processing
  • Maintaining high standards of customer service through your interpersonal skills and problem-solving abilities

Qualifications:

  • Experience in customer-facing roles, ideally within a retail context
  • Ability to thrive in a fast-paced environment
  • Proficiency in technology and computer systems, particularly the MS Office Suite
  • A professional demeanor with a passion for engaging with people

We appreciate your interest in FYidoctors and look forward to reviewing your qualifications. If your profile aligns with our needs, we will reach out with further information.


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