Veterinary Patient Care Coordinator

2 months ago


Ottawa, Ontario, Canada VCA Canada Full time

Job Summary

VCA Canada is seeking a highly organized and compassionate Patient Care Coordinator to join our team at Alta Vista Animal Hospital. As a key member of our veterinary care team, you will play a vital role in ensuring exceptional client service and patient care.

Key Responsibilities

  • Act as a liaison between veterinarians, treatment staff, and clients to provide daily updates and communicate effectively.
  • Prepare and present discharge instructions, medications, and client education to ensure a smooth transition for patients and their families.
  • Coordinate referrals and transfers with other hospitals to ensure seamless care.
  • Follow up with discharged patients to ensure their needs are met and provide ongoing support.
  • Manage client communication, including discussing financing options, requesting deposits, and taking payments.
  • Relay lab results and provide accurate information to clients.

Requirements

  • Detail-oriented and organized with excellent communication skills.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Strong client service skills and a compassionate approach to patient care.
  • Ability to work evenings, weekends, and statutory holidays as required.

What We Offer

  • A caring culture of wellness and appreciation.
  • Competitive wages and benefits.
  • Extensive online access to journals and textbooks.
  • Annual uniform allowance.
  • Exceptional career development opportunities.
  • Employee Assistance Program.
  • Referral Bonus Rewards.
  • Opportunities to give back to your community through VCA initiatives.
  • Generous personal pet care discounts.


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