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Student Engagement Administrative Specialist
3 months ago
Position Overview:
The Student Engagement Administrative Specialist plays a vital role in supporting the Student Engagement team by providing comprehensive administrative assistance. This includes a variety of office support tasks such as scheduling, managing inquiries, maintaining records, and data entry. The specialist will also handle logistical arrangements for events and coordinate staff onboarding processes.
About the University of Toronto:
At the University of Toronto, we are dedicated to fostering an inclusive and engaging environment for all students. Our Student Life division is committed to enhancing the student experience by offering diverse resources and support services that promote personal and academic growth.
Key Responsibilities:
- Serve as the primary contact for general inquiries, ensuring prompt and effective communication.
- Address issues within the scope of responsibilities and escalate matters as necessary.
- Implement established protocols to manage access to designated university facilities.
- Maintain and document standard operating procedures for administrative processes.
- Guide students in understanding the rules and regulations related to campus space usage and event organization.
- Coordinate logistical details for events and programming, including room bookings and accommodations.
Essential Qualifications:
- Advanced College Diploma (3 years) or an equivalent combination of education and experience.
- A minimum of three years of relevant experience in a student services or administrative capacity.
- Proven experience in a student development context.
- Strong customer service skills, with the ability to assist a diverse range of stakeholders.
- Experience in maintaining office systems and interpreting guidelines.
- Familiarity with university policies and procedures.
- Proficient in Microsoft Office, with the ability to create templates, manage spreadsheets, and develop presentations.
- Strong analytical skills with the ability to generate effective reports.
- Excellent communication, interpersonal, and organizational skills.
- Demonstrated initiative and attention to detail.
- Ability to manage sensitive and confidential information with discretion.
- Capability to prioritize tasks in a dynamic environment.
- Ability to work independently and collaboratively within a team.
Ideal Candidate Attributes:
- Effective communicator
- Skilled multi-tasker
- Highly organized
- Proactive problem solver
- Tactful and professional
- Collaborative team member
Commitment to Diversity:
The University of Toronto values diversity and encourages applications from individuals who identify as members of Indigenous, Black, racialized, and 2SLGBTQ+ communities, as well as persons with disabilities and other equity-deserving groups.
