Academic Advisor for Student Engagement

3 weeks ago

Toronto, Ontario, Canada University of Toronto Full time

About the Role:

The University of Toronto is seeking a highly skilled and experienced Academic Advisor for Student Engagement to join our Registrarial and Student Services team. In this role, you will provide academic advising and guidance to undergraduate and graduate students, helping them navigate their academic programs and achieve their goals.

Key Responsibilities:

  • Provide academic advising and guidance to students on program and course requirements, academic regulations, and degree requirements.
  • Assess petitions and appeals, determining which claims can be resolved immediately and which require committee review.
  • Develop and implement student retention plans that support strategic objectives.
  • Liaise with students and faculty to coordinate program activities.
  • Facilitate educational workshops and seminars.
  • Keep well-informed on University programs, policies, and procedures.

Requirements:

  • Bachelor's degree or acceptable equivalent combination of education and experience. Master's degree preferred.
  • Minimum five years' experience in undergraduate and/or graduate student academic advising on program and course requirements in a university setting.
  • Experience advising undergraduate and graduate students on financial aid and award matters.
  • Experience assessing petitions and/or appeals.
  • Demonstrated experience in interpreting and applying complex academic policies and procedures to a variety of complex and/or unusual situations and problems.
  • Experience in academic success programming; designing, delivering, and evaluating student experience initiatives, programs, and events, including targeting students at-risk.
  • Experience in facilitating partnerships with constituents from a variety of institutional functional areas (students, student leaders, student societies, staff, faculty, administration).
  • Experience recruiting, training, and mentoring student staff.
  • Experience with evaluation and research tools, and demonstrated ability to analyze and synthesize data.
  • Extensive knowledge and practical application of student development and learning theory.
  • Strong computer skills including Microsoft Windows, Word, Excel; Demonstrated knowledge and proficiency with a student information system (such as ROSI – Repository of Student Information), eMarks, Symplicity, and Degree Explorer.
  • Demonstrated leadership skills; Strong team player with an ability to take direction and initiative when needed.
  • Highly developed planning, organizational, and analytical skills with a strong attention to detail.
  • Superb interpersonal, listening, and communication skills (verbal and written) for fostering student development and resolving conflict.
  • Ability to work well and address challenges with diverse groups from the public, students, staff, faculty members, and external offices.
  • Excellence in managing projects through effective setting of priorities; creative problem-solving skills; ability to initiate independent collaborations.
  • Excellent judgment; strong reliability; demonstrated ability to exercise tact, discretion, and sensitivity to confidential matters with knowledge of FIPPA policies and procedures.
  • Strong customer service and student success orientation.
  • Demonstrated ability to handle a heavy workload and meet deadlines.
  • Ability to work overtime and evenings during peak times.

What We Offer:

  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional development and growth.

How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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