Senior Manager of Customer Experience

2 months ago


Mississauga, Ontario, Canada Northbridge Financial Corporation Full time

About the Role

The Director of Contact Operations will be responsible for maintaining daily operations and providing strategic vision for the overall Contact department. This includes leading a team focused on providing excellent customer service, maintaining and building exceptional working relationships with clients, sales, underwriting, and other office personnel.

Key Responsibilities

  • Lead a team of professionals to deliver exceptional customer service and support the sales group with their enquiries.
  • Maintain the annual budget and set goals for the business unit, ensuring alignment with company objectives.
  • Assess staff training needs and provide recommendations for training opportunities to build a competent staff capable of performing all functions within the unit.
  • Maintain relationships with insurance providers and the national sales force.
  • Develop marketing programs that support the company's needs and help staff with front-line underwriting, marketing, and sales of submissions received.

Requirements

  • Level 3 RIBO License
  • 10 or more years of commercial insurance experience
  • Minimum of 5 years of leadership experience
  • Post-secondary school education
  • Underwriting experience would be considered an asset

About Us

We are Northbridge Financial Corporation, a leading provider of business insurance solutions in Canada. We serve Canadian businesses with pride, having been in operation for over 100 years. Our employees are committed to responding to the unique needs of our clients, and we strive to help Canadian businesses achieve a better and more secure future. We are a company formed by passionate people who put people at the heart of their concerns. Do you want to join a team that believes in the importance of working hard and having fun while improving things? Look no further than Northbridge Financial Corporation.

We are committed to creating an inclusive work environment where we celebrate our employees and welcome them as they are. Regardless of who you are or what makes you unique, we welcome you with open arms. Please simply let us know how we can help or accommodate you throughout the selection process.



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