Co-op Student Experience Manager

3 days ago

Kitchener, Ontario, Canada University of Waterloo Full time
Job Summary

The University of Waterloo seeks a highly skilled and experienced professional to fill the role of Co-op Student Experience Manager. This position is responsible for developing and implementing strategies to enhance the co-op student experience, ensuring efficient and effective collaboration and consistency of process and service in areas of co-op student interaction.

Key Responsibilities
  • Drive Co-op Student Success
    • Develop metrics and service standards to set targets and goals
    • Ensure CEE understanding and integration of program/faculty co-op requirements
    • Develop consistent strategies and programs to support development of skills and self-awareness to navigate the future of work and lifelong learning in collaboration with CEE colleagues and campus partners
    • Develop and implement consistent, proactive processes on all aspects of CEE student interaction that enhance and support access, wellness, and inclusion
    • Ensure ongoing engagement with a wide variety of stakeholders to recognize barriers and collaboratively identify/implement sustainable processes, policies, and practices
    • Develop and maintain relationships with student groups, societies, WUSA, Graduate Student Association, and Co-op Student Council
    • Develop and continually improve co-op student feedback process and use to inform practice and processes that support student engagement, experience, and learning outcomes in WIL
  • Facilitate the Integration of Work and Academic Learning Experiences
    • Ensure CEE engagement with understanding and integration of co-op with student attainment of competencies and learning outcomes, working together with relevant University of Waterloo stakeholders
    • Ensure, as appropriate, support for academic program reviews and co-op feasibility studies
    • Support program enhancements as required (e.g. Co-op Education Research Certificate, FlexTerms, Accessibility standards)
  • Lead and Manage Direct Reports
    • Provide information and context needed for the employee to be effective
    • Hiring, developing, and retaining the best qualified staff available from inside or outside CEE
    • Setting goals and expectations and helping employees create clear paths to success
    • Developing effective work team dynamics
    • Ensure appropriate back up, support and cross training to manage capacity
    • Managing performance through both formal (performance appraisal) and informal methods such as regular feedback, coaching and one-to-ones
    • Identifying development opportunities in others and co-creating with the employee a development plan; regularly following up on the progress of development
  • Provide Overall Leadership to the Organization
    • Personally championing mission, vision and guiding principles and playing a leadership role in bringing them to life
    • Providing leadership, direction, and strategic planning for Co-operative Education
    • Monitor business practices to ensure that Co-operative Education has the appropriate practices and processes to work effectively internally and represent the University of Waterloo externally
    • Lead the development of new capabilities required by the introduction of new systems, tools, or processes
    • Develop productive, collaborative working relationships across CEE, external partners, and the University of Waterloo
    • Lead the identification, development, and implementation of projects to improve access to coop, service quality, relationships, stakeholder satisfaction, timeliness, staff capability and performance
    • Develop internal/external customer service standards, monitors satisfaction with service delivered and take action to restore and enhance service quality

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