Client Engagement Specialist

3 weeks ago

Kelowna, British Columbia, Canada Scotiabank Full time
Position: Customer Experience Associate

As a vital member of our team, you will embody the essence of our customer-first philosophy. At Scotiabank, we prioritize our clients' financial aspirations and strive to assist them in achieving their goals.

Role Overview

In the capacity of a Customer Experience Associate, you will serve as the welcoming face of our branches. Your primary responsibility will be to ensure that customers receive outstanding service throughout their interactions with us.

Your key responsibilities will include:

  • Proactively identifying customer needs and attentively listening to their requests.
  • Handling daily transactions efficiently.
  • Contributing to branch objectives by recognizing and addressing straightforward sales opportunities.
  • Acting as a technology ambassador, guiding clients through our mobile banking solutions and helping them manage their banking effectively.

Is this position suitable for you? In this role, you will:

  • Establish strong relationships with customers and provide exceptional service.
  • Identify and address customer needs effectively.
  • Simplify complex concepts for better understanding.
  • Excel in a performance-driven environment while fostering a collaborative team spirit.
  • Exhibit a strong desire to learn and a commitment to success.

Do you possess the skills necessary for success in this role? We are eager to connect with you if you:

  • Have demonstrated customer service abilities through previous roles or community engagement.
  • Are committed to assisting customers in a friendly and professional manner.
  • Can accommodate a flexible work schedule.
  • Feel comfortable in straightforward sales scenarios.
  • Possess strong technical skills and can promote digital banking options to our clients.

What can you expect from us?

  • The chance to be part of a forward-thinking organization with a collaborative team of innovative professionals.
  • A fulfilling career path with various opportunities for professional growth.
  • Internal training programs designed to support your career advancement and skill enhancement.
  • A commitment to making a positive impact in our communities, benefiting both you and our clients.
  • Recognition and rewards for high performance, supported by leadership through meaningful development discussions.
  • A competitive salary and benefits package.

At Scotiabank, we appreciate the unique skills and experiences each individual contributes and are dedicated to fostering an inclusive and accessible environment for all. If you require accommodations during the recruitment process, please inform our Recruitment team. We value all applicants for their interest in a career with Scotiabank; however, only those selected for an interview will be contacted.

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